India
Technical Service Manager
Join NIVUS – a leading innovator in water management technology! As Technical Service Manager, you will play a key role in supporting and advancing our software solutions, sensor platforms, and IoT systems. You will ensure smooth technical operations, provide expert support to our customers, and contribute to the continuous improvement of our digital solutions. Be part of a dynamic and future-oriented team driving innovation in smart water management.
Key Responsibilities
- Coordinate all service activities (installation, commissioning, troubleshooting, preventive & corrective maintenance) for water treatment systems, instrumentation, automation, and related products.
- Plan and manage service schedules and resources to ensure timely and high-quality client support (municipalities, industries, EPCs, OEMs).
- Act as the primary technical point of contact for escalated customer issues, complex troubleshooting, and application support.
- Develop and implement best practices, standards, and service procedures.
- Monitor and report service KPIs, warranty claims, and customer feedback to drive continuous improvement.
- Support sales teams with technical know-how during pre-sales and after-sales; deliver client trainings & presentations.
- Ensure compliance with health, safety, and statutory regulations.
- Manage spare parts inventory, service contracts, warranty handling, and third-party contractors.
- Foster a culture of customer focus, knowledge-sharing, and professional development.
Key Skills / Qualifications
- Bachelor’s degree or higher in Engineering (Electrical, Mechanical, Electronics, Environmental, or related).
- 7+ years of experience in technical service/operations, with at least 2 years in a supervisory/managerial role.
- Strong knowledge of water treatment systems, pumps, sensors, valves, automation, SCADA.
- Excellent troubleshooting, analytical, and problem-solving skills.
- Ability to manage multiple projects and stakeholders in fast-paced environments.
- Strong communication, leadership, and customer service skills.
- Willingness to travel extensively across India.
Preferred Experience
- Experience with municipal or industrial utilities.
- Familiarity with service contracts, AMC, and warranty support.
- Fluency in English & Hindi (additional languages a plus).
Do you have further questions or would you like to contact us personally?
